What currency are the prices listed?
All prices are in USD.

I just placed an order; when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days for processing time, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after seven business, please email us at

I am not in love with my order; can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. The buyer is responsible for shipping fees. Once we have received the product, we will refund the total amount of your original purchase. Please include your name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order with no penalty. You must cancel your order before it ships. If the item is shipped, please use our secure return system to get a full refund.

I have entered an incorrect address; what do I do now?
If you have incorrectly filled in an address, reply to your order confirmation email and confirm. Once you double check if the address given is wrong notify us via email at If the given address is faulty, we can change the address to the correct one within 24 hours. We will not refund 24 hours after incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days.

I can't find my answer here, can you please help?
Absolutely! Please send us an email to, and we will be happy to assist you in any way we can.
Due to the large number of emails we receive, If you wish to get a prompt response, please include your order number and explain the problem clearly. Thanks.